Accessible Tickets
Please make your request immediately after placing your standard ticket order. We may not be able to fulfil requests made close to the date of the show.
These provisions are for customers with long term or permanent access requirements. Unfortunately they are not for those with temporary impairments e.g. broken bones, healing wounds, or pregnant women.
ACCESSIBLE SEATING / WHEELCHAIR SPACES and other adjustments
Please purchase your standard ticket first, then immediately send an email including your ticket order number and photo of your proof of eligibility from the list below. Please note that any financial amounts or other non-relevant sensitive information can be blanked out:
- Any level of DLA for care / mobility (front page of letter, no more than 12 months old or showing current valid date)
- Receipt of PIP (front page of letter, no more than 12 months old or showing current valid date)
- Front page of Attendance Allowance or Severe Disablement Allowance letter (no more than 12 months old, or showing current valid date)
- Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted)
- d/Deaf registration
- Armed forces Independent payment
- War Disablement Pension
- A personal letter from a GP, community nurse, social worker or consultation letter that states the individual has a long term impairment or ‘disability' and requires assistance
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PERSONAL ASSISTANT (PA) TICKET
We provide one personal assistant (PA) ticket free of charge to customers who would otherwise not be able to attend a show. Please read The Role of a Personal Assistant below - we don't provide free tickets to customers who don't need the assistance of a PA.
PA tickets are not available for those aged 13 and under (who need to be accompanied by a parent / carer) unless the customer has an Access Card with the +1 symbol.
Please purchase your standard ticket only first, then immediately send an email including your ticket order number and photo of your proof of eligibility from the list below to request a PA ticket is added. Please note that any financial amounts or other non-relevant sensitive information can be blanked out.
Tickets are not refundable - we do not provide refunds for standard tickets purchased which are then requested to be swapped to a free PA ticket.
- Access Card showing +1 category requirement
- Middle or higher rate of DLA for care / mobility (front page of letter, no more than 12 months old or showing current valid date).
Lower rate DLA is accepted if you are only applying for access facilities, as above.
- Receipt of PIP (front page of letter, no more than 12 months old or showing current valid date)
- Front page of Attendance Allowance or Severe Disablement Allowance letter (no more than 12 months old, or showing current valid date)
- Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted)
- d/Deaf registration
- Armed forces Independent payment
- War Disablement Pension
- A personal letter from a GP, community nurse, social worker or consultation letter that states the individual has a long term impairment or ‘disability' and would otherwise not be able to attend without a companion.
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We ask for proof of eligibility to ensure these facilities / spaces are allocated to those who need them most. Every accessible space taken up by somebody that doesn’t need it represents a disabled person missing out. We'll review applications without the above proof of eligibility above on a case-by-case basis.
If you have access requirements which are not covered here, let us know and we'll be happy to help. Facilities at the venues we use vary, so please contact us if you have specific queries.
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The Role of a Personal Assistant (PA)
By accepting a free ticket, a PA accepts responsibility for providing the support required by the access customer in order to attend the event. This includes being able to provide additional assistance during the course of an emergency evacuation.
Staff at an event will be unable to provide assistance beyond their usual role and general reasonable adjustments, so it’s important that, should a customer require assistance while at the venue, their PA is ready and willing to provide this.
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Streams - we don't expect there to be a need for accessible tickets for streamed events, but do get in touch if you need to.
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Accessibility - The Fighting Cocks
Accessibility - The Rose Theatre
We're working to add accessibility information for the other venues we use in Kingston