We provide one personal assistant (PA) ticket free of charge to disabled customers who would otherwise not be able to attend a show. Please read The Role of a Personal Assistant below - we don't provide free tickets to customers who don't need the assistance of a PA.
Please purchase your standard ticket first, then send an email including your ticket order number and proof of eligibility from the list below. Please note that any financial amounts or other non-relevant sensitive information can be blanked out:
Front page of DLA / PIP (no more than 12 months old, or showing current valid date)
Front page of Attendance Allowance or Severe Disablement Allowance letter (no more than 12 months old, or showing current valid date)
Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted)
A personal letter from a GP, community nurse, social worker or consultation letter that states the individual has a long term impairment or ‘disability' and requires assistance
We ask for proof of eligibility to ensure these tickets / spaces go to those who need them most. We'll review applications for assistance tickets without the above proof of eligibility above on a case-by-case basis.
If you also have specific access requirements - e.g. you need a seat, are unable to queue, etc - just let us know and we'll be happy to help. Facilities at the venues we use vary, so please contact us if you have specific queries.
The Role of a Personal Assistant (PA)
By accepting a free ticket, a PA accepts responsibility for providing the support required by the access customer in order to attend the event. This includes being able to provide additional assistance during the course of an emergency evacuation.
Staff at an event will be unable to provide assistance beyond their usual role and general reasonable adjustments, so it’s important that, should a customer require assistance while at the venue, their PA is ready and willing to provide this.
Streams - we don't expect there to be a need for accessible tickets for streamed events, but do get in touch if you need to.
We're working to add accessibility information for the other venues we use in Kingston