Please take a moment to read through the information below before contacting us.
Please make your request for access arrangements immediately after placing your standard ticket order.
It's unlikely we will be able to fulfil requests made close to / on the day of the show.
These provisions are for customers with long term / permanent access requirements, meaning those who are permanently unable to attend events without access arrangements being in place.
Unfortunately we cannot accommodate those with temporary impairments e.g. broken bones, healing wounds, pregnancy.
ACCESSIBLE SEATING / WHEELCHAIR SPACES and other adjustments
Please purchase your standard ticket first, then immediately send an email including your ticket order number and photo of your proof of eligibility from the list below. Please note that any financial amounts or other non-relevant sensitive information can be blanked out:
- Any level of DLA for care / mobility (front page of letter, no more than 12 months old or showing current valid date)
- Receipt of PIP (front page of letter, no more than 12 months old or showing current valid date)
- Front page of Attendance Allowance or Severe Disablement Allowance letter (no more than 12 months old, or showing current valid date)
- Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted)
- d/Deaf registration
- Armed forces Independent payment
- War Disablement Pension
- A personal letter from a GP, community nurse, social worker or a consultation letter that states the individual has a long term impairment or ‘disability' and requires assistance
Unfortunately we cannot accept the Blue Badge as proof of eligibility. The qualifying criteria vary so much across the different issuing authorities that the only thing it evidences across the board is a requirement for parking.
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PERSONAL ASSISTANT (PA) TICKET
We provide one personal assistant (PA) ticket free of charge to customers who are unable to attend an event without assistance.
Please read The Role of a Personal Assistant below - we don't provide free tickets to customers who don't need the assistance of a PA.
PA tickets are not available for those aged 13 and under (who need to be accompanied by a parent / carer) unless the customer has an Access Card with the +1 symbol.
If acting as a PA, you must be 14+ (or 18+ if the event's age restrictions require this).
Please purchase your standard ticket only first, then immediately send an email including your ticket order number and photo of your proof of eligibility from the list below to request a PA ticket is added. Please note that any financial amounts or other non-relevant sensitive information can be blanked out.
Tickets are not refundable - we do not provide refunds for standard tickets purchased which are then requested to be swapped to a free PA ticket.
- Access Card showing +1 category requirement
- Middle or higher rate of DLA for care / mobility (front page of letter, no more than 12 months old or showing current valid date).
Lower rate DLA is accepted if you are only applying for access facilities, as above.
- Receipt of PIP (front page of letter, no more than 12 months old or showing current valid date)
- Front page of Attendance Allowance or Severe Disablement Allowance letter (no more than 12 months old, or showing current valid date)
- Blind or partially sighted registration certificate (BD8 or CVI Certificate) or evidence from an eye specialist, for example an optometrist, that the individual would qualify to be registered as severely sight impaired (blind) or sight impaired (partially sighted)
- d/Deaf registration
- Armed forces Independent payment
- War Disablement Pension
- A personal letter from a GP, community nurse, social worker or a consultation letter that states the individual has a long term impairment or ‘disability' and would not be able to attend without a companion.
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The Role of a Personal Assistant (PA)
By accepting a free ticket, a PA accepts responsibility for providing the support required by the access customer in order to attend the event. This includes being able to provide additional assistance during the course of an emergency evacuation.
Staff at an event will be unable to provide assistance beyond their usual role and general reasonable adjustments, so it’s important that, should a customer require assistance while at the venue, their PA is ready and willing to provide this.
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We ask for proof of eligibility to ensure these facilities / spaces are allocated to those who need them most. Every accessible space taken up by somebody that doesn’t need it represents a disabled person missing out.
If you have access requirements which are not covered here, let us know and we'll do our best to help. Facilities at the venues we use vary, so please contact us if you have specific queries.
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The below links will take you to external sites. The information on these sites is not compiled / edited / overseen by us.
Accessibility - The Fighting Cocks
Accessibility - The Rose Theatre
We're working to add accessibility information for the other venues we use in Kingston.