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Terms and Conditions - Placing an order indicates your acceptance of the following:

• Using the site

Ordering online should be straightforward, just follow the prompts and have your credit / debit card to hand.

Your order is processed manually, by humans. Your card will be charged as soon as possible after receipt of your order. We aren't currently able to send out automated dispatch notifications, or to update the status of your order in real time on the website.

Items shown on the site are 'available' (see below) but this does not always mean they're currently in stock. We'll let you know as soon as we're aware of any problems with or delays to your order. If you need something urgently, please put a note in the Comments box when you check out. Please see 'Delivery Times' below for more on this.

If we make a mistake, we'll sort it out as quickly as possible for you. To make sure you get a response, please e-mail us rather than using Twitter or Facebook.

You will only be able to order goods that are 'available' - this means they are either currently in stock, are due to be released or, to the best of our knowledge, are available from the supplier. US imports in particular can take a while to re-stock if they sell out - however this doesn't mean they're not available. All goods are subject to availability and release dates are subject to change.

The 'Info correct on' date can be a good indicator of likely availability - older items are more likely to have been deleted by suppliers.

If we have insufficient stock to deliver the goods ordered by you, we'll inform you as soon as we're aware of the delay.

Pre-order items (that is, items which are ordered ahead of stock arriving instore) will be charged for at the time the order is placed, and we attempt to dispatch pre-ordered items for UK delivery on the day of release. This is possible in the vast majority of cases, however it's dependent upon suppliers getting stock to us in good time.

Please be advised that the goods on the website are only a fraction of the stock we have in the shop. As we're a 'real' shop, it's impossible to keep the site 100% up-to-date when items sell out or become unavailable, but every effort is made to get it as near to that as possible.

If you have a query about an order you've placed, please email shop@banquetrecords.com and quote your 5-digit order number. Please include an email subject - blank email subject headers risk being rejected as spam.

• Filling In The Order Form

Please fill in all of the boxes on the checkout pages, paying particular attention to the card number, expiry date and CVC number you submit on your order form. It's also necessary to provide a surname / last name and the address the card is registered at (Invoice Address) so we can verify your identity as the cardholder. Please avoid using accented or special characters in your name and address fields, as they're not recognised by our system and your delivery address will be incorrect. We are not responsible for orders which cannot be delivered due to a delivery address being incorrectly entered by you.

Please provide an email address which is checked regularly and ensure that banquetrecords.com and banquetmailouts.com are added to your spam filter's 'safe list' so that emails we send you aren't deleted as spam. Email is the method we'll use to confirm your order, send you your order number and contact you if there are any order problems. A phone number / additional info will help us process your order more quickly in case of queries and oddities.

Overseas customers: the 'County' field on the order form is equivalent to your State or Province. 'Postcode' is equivalent to Zip or Postal Code.

As a customer, it is your responsibility to ensure you supply the correct delivery address for your order.  If you're unsure about how to fill in the order form, please contact us. Should any item be returned to us as undeliverable due to an incorrect or incomplete postal address supplied on your order form, we will not be held liable for non-delivery. You'll be liable for all re-delivery or return postage expenses incurred by us due to the incorrect address being supplied. In this situation an order can only be re-delivered if you pay all additional postage charges incurred by us.

Please avoid using accented or special characters in your name and address fields, as they're not recognised by our system.

• Security checks

There are a number of security checks that it's necessary for us to perform in order to process credit / debit card orders when a customer is not present to give their signature. If for any reason a security check fails, we'll be unable to process the order and will get in touch to notify you.

Our secure server encrypts all of your payment information (credit / debit card details, name and address) and transmits it securely over the internet using industry standard security techniques. While at the 'checkout' you will see a padlock in your browser indicating that the site is secure.

• Postage

Postage is worked out automatically and added on to your order total once at the 'checkout'. For example:

CDs      80p for first item, 40p per cd afterwards
12"      £1.30 for first item, then 70p afterwards
7"      £1.00 for first item, then 50p afterwards
LP      £2 for first item, then £1 afterwards
DVD     £1 per item
T-shirts      £2 per item  

Shipping to the rest of Europe UK rate x 2.5.
Shipping to USA, Canada and the rest of the world UK rate x 3.5.

• Delivery times

In most cases, orders will be processed and dispatched on the next working day after receipt, meaning that UK customers should receive their orders within around two days of posting, although more often than not orders will be delivered the next day (obviously this is dependent on Royal Mail and, where applicable, your local postal service and customs). Larger orders and overseas orders (which are sent by Airmail) will invariably take longer to get to you. Pre-order items are dispatched the Friday before their release date.

If something you've ordered is out of stock or otherwise delayed, we will notify you as soon as we have information about your order and you may then amend it if you so choose. If there are deleted items in your order, the in-stock items will ship and you will only be charged for those items. 

We'll always try to email you as soon as we're aware of anything likely to delay delivery of your order, but please note that (especially with import items) it can take a while for delays to become evident. If there are no apparent delays we won't contact you, other than confirming receipt of your order.

Orders are dispatched by Royal Mail - overseas orders ship by the Airmail Small Packets service. These services are not tracked. If you'd like your order shipped via a trackable service, please contact us for prices before placing an order.

Estimated delivery times:

UK - 2 to 4 business days from date of posting (but often next day)
Rest of Europe - 4 to 7 business days from date of posting
USA / Canada - 7 to 14 business days from date of posting
Rest of The World - 7 to 20 business days from date of posting

Please note these times are estimated and are not a guarantee. 

Customs declarations, where applicable, will be marked with the value of your order excluding postage charges. We cannot mark packages as 'gift' or at a lower value. You're responsible for any customs charges. We've no influence over how long your order might be held at customs.

• Record Store Day
  

RSD items are usually available for sale online one week after Record Store Day in April.

As we generally receive approx. ten times more orders at this time versus a normal week, dispatch of orders placed during this period will inevitably take considerably longer. Be assured that we work through orders as quickly as possible, but won't compromise packaging standards.

As mentioned above, your card is charged at the time your order is processed, not at the time your order is placed.

• Order Hasn't Arrived

Once the estimated delivery time has passed (see above) please check that your package isn't being held at your local postal sorting office due to it not fitting through a letterbox etc. For UK deliveries, Royal Mail should leave a notification card when this happens, but in our experience this often isn't done - similar problems occur overseas. If an item is returned to us because it wasn't collected from the sorting office, you'll have to pay the p&p charges to have it redelivered.

Because of the variation in time taken to deliver to different addresses, we can't consider an item lost or missing until 15 (UK) or 20 (everywhere else) business days after it's been posted.

If your order was posted 15 (UK) or 20 (everywhere else) business days ago and you've checked with your local sorting office, please email shop@banquetrecords.com

You will need to notify us about missing items within 3 months of dispatch. As mentioned above, most orders are dispatched within 24 hours of receipt. Pre-order items are generally dispatched for delivery on their release date, which will be shown on the site when you place your order. 

• Wrong Item(s) Received / Item(s) Missing From Order

Please notify us of any problems with your order within seven working days of delivery - email shop@banquetrecords.com providing as much information as possible. If items are missing from your order, please check the note and receipts enclosed with your order, as it's likely the reason for missing items will be explained there.

• Right to cancel

You may cancel an order for goods (except tickets) for any reason within seven working days, beginning with the day after the day on which you received the goods. If you cancel an order within this timeframe, you must notify us in writing at the email address above and wait for a response before returning goods. It is your responsibility to take reasonable care to ensure the goods are not damaged in transit when you return them and are received by us at the address displayed on the website.

We'll provide a full refund for goods returned in accordance with these conditions as soon as possible and no later than 30 days after we receive the notice of cancellation from you. It's your responsibility to retain possession and to take reasonable care of the goods in the period prior to cancellation and until you return them to us. No right to cancel applies to audio or video recordings or computer software if they are unsealed by you. Your statutory rights are not affected.

• Returns
  

Please do not return anything to us before getting a reference - email shop@banquetrecords.com and we'll provide instructions. We reserve the right to not process returns sent to us without prior permission. Posters for Banquet shows are printed to order and so are not returnable.

• Tickets

Tickets cannot be replaced. Once purchased they cannot be cancelled, exchanged, refunded, transferred or re-sold at more than face value. We reserve the right to invalidate tickets re-sold at more than face value.

It's the responsibility of the ticket holder to ascertain whether an event has been cancelled and the date / time of any rescheduled event. We'll attempt to contact you using the email address you supply on your order form to notify you of a cancellation or rescheduling. In the case of rescheduled events, if you need a refund your tickets must be received by us before the event takes place. Line-ups are subject to change.

Tickets ordered for delivery by post will not always be posted immediately (this is dependent upon when tickets reach us) but should arrive no later than 2 days before the show. If you have not received your tickets, please contact us no later than 2 days before the show takes place.

'Collect At Venue' tickets are to be collected at the venue on the night of the show. You'll need to bring your 5 digit order number with you. Some venues also require photo ID for admission - please check individual show listings for further information.

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Banquet Gravity DIP Ltd t/a Banquet Records, 52 Eden Street, KINGSTON, KT1 1EE.
Company number 01210073.