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Please read the information below before contacting us - your question might
be answered here!
Terms and Conditions - Placing an order indicates your acceptance of the following:
The 'Info correct on' date can be a good indicator of likely availability - older items are more likely to have been deleted by suppliers.
Items marked 'Back In Soon' will usually take several weeks to get to you, dependent on how quickly stock becomes available. If you'd like more of an idea of the possible wait time, just drop us an email.
Pre-order items (that is, items which are ordered ahead of stock arriving instore) will be charged for at the time the order is placed, and we attempt to dispatch pre-ordered items for UK delivery on the day of release. This is possible in the vast majority of cases, however it's dependent upon suppliers getting stock to us in good time.
As we're a 'real' shop, it's impossible to keep the site 100% up-to-date when items sell out or become unavailable, but every effort is made to get it as near to that as possible.
If you have a query about an order you've placed, please email shop@banquetrecords.com and quote your 6-digit order number. Please include an email subject - blank email subject headers risk being rejected as spam.
Please provide an email address which is checked regularly and ensure that banquetrecords.com and banquetmailouts.com are added to your spam filter's 'safe list' so that emails we send you aren't deleted as spam. Email is the method we'll use to confirm your order, send you your order number and contact you if there are any order problems. A phone number / additional info will help us process your order more quickly in case of queries and oddities.
If you only want your order to ship if all items are available, please note this in the Comments box. Similarly, please note if you require your order by a specific date.
Overseas customers: the 'County' field on the order form is equivalent to your State or Province. 'Postcode' is equivalent to Zip or Postal Code.
As a customer, it is your responsibility to ensure you supply the correct email and delivery address for your order. If you're unsure about how to fill in the order form, please contact us. Should any item be returned to us as undeliverable due to an incorrect or incomplete postal address supplied on your order form, we will not be held liable for non-delivery. You'll be liable for all re-delivery or return postage expenses incurred by us due to the incorrect address being supplied. In this situation an order can only be re-delivered if you pay all additional postage charges incurred by us.
Please avoid using accented or special characters in your name and address fields, as they're not recognised by our system.
Our secure server encrypts all of your payment information (credit / debit card details, name and address) and transmits it securely over the internet using industry standard security techniques. While at the 'checkout' you will see a padlock in your browser indicating that the site is secure.
CDs 80p for first item, 40p per cd afterwards
LP / 12" / 10" £2 for first item, then £1 afterwards
7" £1.00 for first item, then 50p afterwards
DVD £1 per item
Shipping to the rest of Europe UK rate x 2.5.
Shipping to USA, Canada and the rest of the world UK rate x 3.5.
Shipping charges will be clearly shown for your order before you submit payment.
We ship CDs in Mail Lite padded envelopes. Vinyl is dispatched in the strongest mailers available in the UK with card stiffeners to protect your purchase. Your order should be packaged with care and we're always reviewing our packaging to improve it. We ship around 40,0000 orders worldwide annually with around 0.5% reported damaged in transit.
Due to high levels of credit card fraud and many incidences of damage to packages, we are no longer able to ship to Indonesia, Russian Federation, Singapore, Ukraine - sorry.
If something you've ordered is out of stock or otherwise delayed, we will notify you as soon as we have information about your order and you may then amend it if you so choose. If there are deleted items in your order, the in-stock items will ship and you will only be charged for those items.
We'll always try to email you as soon as we're aware of anything likely to delay delivery of your order, but please note that (especially with import items) it can take a while for delays to become evident.
Orders are dispatched by Royal Mail - overseas orders ship by the Airmail Small Packets service. These services are not tracked. If you'd like your order shipped via a trackable service, please contact us for prices before placing an order.
Estimated delivery times:
UK - 2 to 4 business days from date of posting (but often next day)
Rest of Europe - 4 to 7 business days from date of posting
USA / Canada - 7 to 14 business days from date of posting
Rest of The World - 7 to 20 business days from date of posting
Please note these times are estimated and are not a guarantee.
Customs declarations, where applicable, will be marked with the value of your order excluding postage charges. We cannot mark packages as 'gift' or at a lower value. You're responsible for any customs charges. We've no influence over how long your order might be held at customs.
As we generally receive approx. ten times more orders at this time versus a normal week, dispatch of orders placed during this period will inevitably take considerably longer. Be assured that we work through orders as quickly as possible, but won't compromise packaging standards.
As mentioned above, your card is charged at the time your order is processed, not at the time your order is placed.
Because of the variation in time taken to deliver to different addresses, we can't consider an item lost or missing until 15 (UK) or 20 (everywhere else) business days after it's been posted.
If your order was posted 15 (UK) or 20 (everywhere else) business days ago and you've checked with your local sorting office, please email shop@banquetrecords.com
You must notify us about non-delivery of your package within 3 months of dispatch.
We'll provide a full refund for goods returned in accordance with these conditions as soon as possible and no later than 30 days after we receive the notice of cancellation from you. Note that postage costs in these circumstances are not refundable. It's your responsibility to retain possession and to take reasonable care of the goods in the period prior to cancellation and until you return them to us. No right to cancel applies to audio or video recordings or computer software if they are unsealed by you. Your statutory rights are not affected.
Please note that it's not possible to cancel orders before dispatch if they have entered the dispatch process. However, you are of course entitled to return the item(s) as above within seven working days of receipt.
It's the responsibility of the ticket holder to ascertain whether an event has been cancelled and the date / time of any rescheduled event. We'll attempt to contact you using the email address you supply on your order form to notify you of a cancellation or rescheduling. In the case of rescheduled events, if you need a refund your tickets must be received by us before the event takes place. Line-ups are subject to change.
Tickets ordered for delivery by post will not always be posted immediately (this is dependent upon when tickets reach us) but should arrive no later than 2 days before the show. If you have not received your tickets, please contact us no later than 2 days before the show takes place.
'Collect At Venue' tickets are to be collected at the venue on the night of the show. You'll need to bring your 6 digit order number with you. Some venues also require photo ID for admission - please check individual show listings for further information.
Banquet Gravity DIP Ltd t/a Banquet Records, 52 Eden Street, KINGSTON, KT1 1EE.
Company number 01210073.
be answered here!
- We're an independent record shop, not a retail barn or online warehouse. Have a look here for some more info.
- We cannot accept orders by post or payment by cheque.
- Due to high levels of credit card fraud / damage to packages in transit, regrettably we can no longer ship to the following countries: Indonesia, Russian Federation, Singapore, Ukraine.
Terms and Conditions - Placing an order indicates your acceptance of the following:
- Using the site
- Your order is processed manually, by humans. Your card will be charged as soon as possible after receipt of your order.
- Like other record shops, we receive stock from a variety of suppliers. In our case, some of those suppliers are overseas. Stock availability for vinyl in particular can change quickly and suppliers are usually unable to update us with specific dates for re-stocks - vinyl takes a lot longer than CD to re-press. It's not uncommon that you may have to wait a couple of weeks or even a couple of months for vinyl releases which have gone out of stock with suppliers to be re-stocked. You'll always be given the option of cancelling your order if you'd rather not wait for something.
- Items shown on the site are 'available' (see below) but this does not always mean they're currently in stock. The website isn't currently able to reflect 'live' stock levels and sometimes items will sell out in the shop. We'll try to let you know as soon as we're aware of any problems with or delays to your order. If one of the items you've ordered is no longer available from the supplier, your order will ship without it and you will not be charged for it. If you only wish your order to be processed if all items are available, please note this in the Comments box on your order form. If you need something urgently, please put a note in the Comments box when you check out and feel free to drop us an e-mail if you'd like an update. Please see 'Delivery Times' below for more on this.
- You should receive an automated confirmation of your order immediately after it's submitted. If you don't, please check your Spam / Junk folder. If it's still not there, please email us before placing the same order again.
- If we make a mistake, we'll sort it out as quickly as possible for you. To make sure you get a response, please e-mail us rather than using Twitter or Facebook where we may not see your message. We aim to reply within one working day, if not sooner. Please note that the mail order department is open Mon-Fri and closed on weekends and public holidays.
- When emailing, please ensure you include a subject with your order number, to avoid your message being marked as spam and so we can try to answer your question quickly.
The 'Info correct on' date can be a good indicator of likely availability - older items are more likely to have been deleted by suppliers.
Items marked 'Back In Soon' will usually take several weeks to get to you, dependent on how quickly stock becomes available. If you'd like more of an idea of the possible wait time, just drop us an email.
Pre-order items (that is, items which are ordered ahead of stock arriving instore) will be charged for at the time the order is placed, and we attempt to dispatch pre-ordered items for UK delivery on the day of release. This is possible in the vast majority of cases, however it's dependent upon suppliers getting stock to us in good time.
As we're a 'real' shop, it's impossible to keep the site 100% up-to-date when items sell out or become unavailable, but every effort is made to get it as near to that as possible.
If you have a query about an order you've placed, please email shop@banquetrecords.com and quote your 6-digit order number. Please include an email subject - blank email subject headers risk being rejected as spam.
- Filling In The Order Form
Please provide an email address which is checked regularly and ensure that banquetrecords.com and banquetmailouts.com are added to your spam filter's 'safe list' so that emails we send you aren't deleted as spam. Email is the method we'll use to confirm your order, send you your order number and contact you if there are any order problems. A phone number / additional info will help us process your order more quickly in case of queries and oddities.
If you only want your order to ship if all items are available, please note this in the Comments box. Similarly, please note if you require your order by a specific date.
Overseas customers: the 'County' field on the order form is equivalent to your State or Province. 'Postcode' is equivalent to Zip or Postal Code.
As a customer, it is your responsibility to ensure you supply the correct email and delivery address for your order. If you're unsure about how to fill in the order form, please contact us. Should any item be returned to us as undeliverable due to an incorrect or incomplete postal address supplied on your order form, we will not be held liable for non-delivery. You'll be liable for all re-delivery or return postage expenses incurred by us due to the incorrect address being supplied. In this situation an order can only be re-delivered if you pay all additional postage charges incurred by us.
Please avoid using accented or special characters in your name and address fields, as they're not recognised by our system.
- Security checks
Our secure server encrypts all of your payment information (credit / debit card details, name and address) and transmits it securely over the internet using industry standard security techniques. While at the 'checkout' you will see a padlock in your browser indicating that the site is secure.
- Postage
CDs 80p for first item, 40p per cd afterwards
LP / 12" / 10" £2 for first item, then £1 afterwards
7" £1.00 for first item, then 50p afterwards
DVD £1 per item
Shipping to the rest of Europe UK rate x 2.5.
Shipping to USA, Canada and the rest of the world UK rate x 3.5.
Shipping charges will be clearly shown for your order before you submit payment.
We ship CDs in Mail Lite padded envelopes. Vinyl is dispatched in the strongest mailers available in the UK with card stiffeners to protect your purchase. Your order should be packaged with care and we're always reviewing our packaging to improve it. We ship around 40,0000 orders worldwide annually with around 0.5% reported damaged in transit.
Due to high levels of credit card fraud and many incidences of damage to packages, we are no longer able to ship to Indonesia, Russian Federation, Singapore, Ukraine - sorry.
- Delivery times
If something you've ordered is out of stock or otherwise delayed, we will notify you as soon as we have information about your order and you may then amend it if you so choose. If there are deleted items in your order, the in-stock items will ship and you will only be charged for those items.
We'll always try to email you as soon as we're aware of anything likely to delay delivery of your order, but please note that (especially with import items) it can take a while for delays to become evident.
Orders are dispatched by Royal Mail - overseas orders ship by the Airmail Small Packets service. These services are not tracked. If you'd like your order shipped via a trackable service, please contact us for prices before placing an order.
Estimated delivery times:
UK - 2 to 4 business days from date of posting (but often next day)
Rest of Europe - 4 to 7 business days from date of posting
USA / Canada - 7 to 14 business days from date of posting
Rest of The World - 7 to 20 business days from date of posting
Please note these times are estimated and are not a guarantee.
Customs declarations, where applicable, will be marked with the value of your order excluding postage charges. We cannot mark packages as 'gift' or at a lower value. You're responsible for any customs charges. We've no influence over how long your order might be held at customs.
- Record Store Day
As we generally receive approx. ten times more orders at this time versus a normal week, dispatch of orders placed during this period will inevitably take considerably longer. Be assured that we work through orders as quickly as possible, but won't compromise packaging standards.
As mentioned above, your card is charged at the time your order is processed, not at the time your order is placed.
- Order Hasn't Arrived
Because of the variation in time taken to deliver to different addresses, we can't consider an item lost or missing until 15 (UK) or 20 (everywhere else) business days after it's been posted.
If your order was posted 15 (UK) or 20 (everywhere else) business days ago and you've checked with your local sorting office, please email shop@banquetrecords.com
You must notify us about non-delivery of your package within 3 months of dispatch.
- Wrong Item(s) Received / Item(s) Missing From Order
- Right to cancel
We'll provide a full refund for goods returned in accordance with these conditions as soon as possible and no later than 30 days after we receive the notice of cancellation from you. Note that postage costs in these circumstances are not refundable. It's your responsibility to retain possession and to take reasonable care of the goods in the period prior to cancellation and until you return them to us. No right to cancel applies to audio or video recordings or computer software if they are unsealed by you. Your statutory rights are not affected.
Please note that it's not possible to cancel orders before dispatch if they have entered the dispatch process. However, you are of course entitled to return the item(s) as above within seven working days of receipt.
- Returns
- Tickets
It's the responsibility of the ticket holder to ascertain whether an event has been cancelled and the date / time of any rescheduled event. We'll attempt to contact you using the email address you supply on your order form to notify you of a cancellation or rescheduling. In the case of rescheduled events, if you need a refund your tickets must be received by us before the event takes place. Line-ups are subject to change.
Tickets ordered for delivery by post will not always be posted immediately (this is dependent upon when tickets reach us) but should arrive no later than 2 days before the show. If you have not received your tickets, please contact us no later than 2 days before the show takes place.
'Collect At Venue' tickets are to be collected at the venue on the night of the show. You'll need to bring your 6 digit order number with you. Some venues also require photo ID for admission - please check individual show listings for further information.
Banquet Gravity DIP Ltd t/a Banquet Records, 52 Eden Street, KINGSTON, KT1 1EE.
Company number 01210073.
